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Sale order processing module is any easy to use friendly interface which allows the staff to process customer order received via telephone, customer purchase order, email, or post. In the system the sale order can be process in a number of ways, Manual sale order , standard sale order , sale order import through excel sheet. The sales rep can process the sale order from his android tables/ ipad in real time. After completing the sale order it quickly print the sale order confirmation / sales quotation and email to the customer.
After completing the sale order, order payment is processed to record the payment source. The order payment can be processed as sale on customer account (Credit Sale) or bank transfer, cheque
Once the payment is processed in system, then the order is ready for delivery. In the shipping module the shipping date, and the carrier is recorded and delivery note is generated for the driver.
Customer management module collect sale data of customers purchase histories, allowing the owner to identify the most valuable shoppers based on their spend. It helps to view customer contact detail, account history such as balance, credit limit and any debit or credit. The customer reports shows which customer purchase which items with date/time , price, any returns from the customer, refunds given to the customer and who serve the customer. The customer is notified by an automated message to clear the balance or if any invoice over due.
Customer portal is an innovative feature of Digitware product information & Management System. Through this portal the customer connects with its supplier products in real time. The customer can process purchase order and send direct to supplier . The supplier can process the same purchase order saving time. Other services the customer can get through this portal check his balance, buying history, print sale invoice and can pay his invoice by using debit card/ credit card
Digitware Purchase order system can be used to place an order with the supplier . The system generated purchase order can be used as delivery note when the goods arrive. This save time and improves accuracy of ordering and goods in. In the system three type of purchase order can be generated
1. Manual Purchase order
2. Auto Purchase order
3. Intelligent purchase order
Manual purchase order is processed when selective items and quantity need to be ordered. Auto purchase order is on the bases of re –order level set in the system for each item. The system process the purchase order when the balance quantity reach to the re order level. Intelligent purchase order is process on the base of last 3 months sale history. The system calculate the 3 month sale and then using a complex algorithm with lead time prepare the purchase order. The benefits of the intelligent purchase order is to avoid over stocking.
The purchase order can also be prepared using android hand held device.
Goods in or GRN (goods Received Note) is a procedure of receiving stock into store or warehouse.This procedure can be manual or automatic form previously generated purchase order.In the system the new stock is manually entered using the barcode or code and input the quantity received or used the previously generated purchase order as a delivery note to process the goods in. After finalizing the goods in the stock is sent for reconciliation with purchase order to know what has been order and what is received from the supplier. The reconcile stock is then posted in the system and the un reconcile stock is waiting for decision to be taken either to accept or return the stock.
The goods in process can also be performed by using the android hand held device and then updated in the main system though wifi
Product return is a painful process and usually unavoidable. For retailer, wholesaler and distributors returns seen to be very inconvenience, costly and an area of potential customer dissatisfaction. Digitware product information and management system has the mechanism to process customer returns and supplier returns. While processing the returns in the system , it perform some checks e.g. warranty check, period check, buying check and returnable check and then a debit note or credit note is generated.
A credit note is created to make a correction to customer invoice that awaiting for payment. In the system through a smart mechanism the customer credit note is processed. The invoice is open and select the items which needs be credited make the changes as required and save the selected items to generate the credit note in an easy and smart way. The credit note print out is send by post or email to the customer.